SHIPPING POLICY

SHIPPING POLICY

HOW MUCH DOES SHIPPING COST?

Free shipping on all orders. (Estimated delivery within 9 – 12 Business Days)

WHERE DO WE DELIVER?

We currently offer shipping to the following countries:

• United States
• United Kingdom
• France
• Germany
• Australia
• New Zealand
• Canada
• Italy
• Spain

We’re working on expanding our delivery options to more countries soon!

ORDER PROCESSING TIME?

• Order processing time: 1 – 4 Business Days after purchase.

SHIPPING TIME?

• Free shipping/transit time: 9 – 12 Business Days.
• Total standard delivery time: 10 – 16 Business Days.

WHY IS YOUR ORDER BEING SHIPPED LATE?

Shipping delays are common in the US, and one of the main reasons for shipping delays is the high demand for streetwear, which can lead to production and shipping backlogs. Since streetwear will be manufactured in factories in China to take advantage of lower labor costs and other production-related savings. As a result, the shipping process can be longer and more complicated, and international shipments travel longer distances and present greater logistical challenges.

While shipping delays can be an inconvenience for customers, it’s important to remember that these delays often provide significant cost savings to consumers. China’s lower production costs allow streetwear to offer its products at lower price points, meaning customers can often purchase them for much less than the brand’s retail price.

Overall, shipping delays are to be expected when purchasing streetwear that is manufactured and packaged in China. While the process of waiting for your order to arrive can be frustrating, for many customers, the lower prices and cost savings that come with a delay can make the wait worth it.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

WILL I BE CHARGED VAT TAXES?

Items are shipped Duty Paid and we do not charge Value Added Tax (VAT). All taxes, duties and customs charges are the responsibility of Sleepspire, the sender of the package.

SHIPPING ADDRESS POLICY:

At Sleepspire, we strive to ensure a smooth and efficient delivery process for all our customers. In order to achieve this, it is essential that accurate shipping information is provided during the order placement. This policy outlines our stance regarding inaccurate shipping addresses and the responsibility of the customer in such cases.

1. Non-Delivery in Case of Incorrect Address: a. If a package is unable to be delivered due to an incorrect or insufficient shipping address provided by the customer, we cannot be held responsible for the package’s loss or destruction. b. In such cases, if the package is returned to us by the shipping carrier, the customer will be responsible for any additional shipping charges required to resend the package to the correct address.
2. Address Correction: a. If a customer realizes they have provided an incorrect shipping address after placing an order, they should contact our customer support team immediately. b. Depending on the stage of order processing, we will make reasonable efforts to update the address if possible. However, we cannot guarantee that the address can be corrected, especially if the package has already been shipped.

It is important for customers to understand the significance of providing accurate shipping addresses to ensure successful delivery of their orders. By adhering to this policy, we aim to maintain transparency and fairness in our operations while providing excellent customer service.

SHIPPING CONFIRMATION AND TRACKING POLICY

At Sleepspire, we are committed to providing a seamless and transparent shopping experience for our valued customers. This policy outlines our procedures for sending shipping confirmation emails and tracking packages to ensure both parties are well-informed and engaged throughout the shipping process.

1. Shipping Confirmation Email:

Once a customer makes a purchase through our website or other sales channels, a shipping confirmation email will be sent to the provided email address within 2-5 business days from the date of purchase. This email will contain essential details about the order, including the tracking number and a link to the carrier’s website for real-time tracking updates.

2. Tracking Package Status:

Customers are encouraged to actively track the status of their package using the provided tracking number. This allows them to stay informed about the package’s location and estimated delivery date. We advise customers to regularly check the carrier’s tracking system for updates to ensure a smooth and timely delivery process.

3. Delivery Confirmation:

Our commitment to a transparent shipping process is reinforced by the tracking number, which serves as a verifiable record of package delivery. If the tracking information indicates that the package was successfully delivered to the address provided during the order placement, Sleepspire holds no responsibility for any claims of non-receipt.

4. Address Accuracy:

Customers are responsible for ensuring the accuracy of the shipping address provided during the order placement. Sleepspire will ship orders to the exact address provided by the customer, and any issues arising from inaccuracies in the provided address will not be the responsibility of Sleepspire.