REFUND AND RETURNS

Refund & Return Policy

We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, you may request a refund or return within 7 days of receiving the product. Please read the following policy carefully to understand the refund and return process.

1. Refund & Return Conditions

• Refund Timeframe: You may request a refund or return within 7 days of receiving the product.
• Product Condition: Returned items must be in their original condition, unused, undamaged, and in their original packaging with all tags and accessories included.
• Non-Returnable Items: The following items are not eligible for refunds or returns:
  • Items damaged or missing parts due to customer mishandling.
  • Items returned after the 7-day return period.
  • Customized or special-order items (e.g., personalized products).

2. Refund Process

1. Submit a Request:
   • Contact us via email or online customer service within 7 days of receiving the product. Provide your order number, product name, and reason for the refund.
2. Review & Approval:
   • We will review your request within 1-2 business days and notify you if it meets the refund conditions.
3. Return Arrangement:
   • If approved, we will provide a return address and instructions.
   • Please pack the item securely and include the order number for faster processing.
4. Refund Processing:
   • Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 3 business days.
   • The refund will be issued to your original payment method (e.g., credit card, PayPal, etc.). The processing time depends on your payment platform.

3. Shipping Costs

• If the return is due to a defective product or incorrect item shipped, we will cover the return shipping costs.
• If the return is due to personal reasons (e.g., dislike, wrong size), the customer is responsible for the return shipping costs.

4. Contact Information

If you have any questions or need assistance, please contact us via:

• Email: hello@sleepspire.stores
• Phone:  +44 7529780899

5. Important Notes

• Ensure the returned item is properly packaged to avoid damage during transit.
• The refund amount does not include original shipping costs (unless the return is due to a defective product).
• If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and provide photographic evidence.

Thank you for your trust and support! We are dedicated to providing you with excellent after-sales service.